Refund Policy

At Serenepulse Technologies Private Limited ("we," "our," "us"), we strive to provide accessible clinical solutions through Owl by Serene MINDS. Please read our policy regarding financial transactions below.

1. No Subscriptions or Fees

Owl is a 100% free Android mobile application. We do not charge subscription fees, download fees, or in-app purchase fees. No credit card or banking information is collected by our software.

2. Refund Inapplicability

Because no payments or purchases are processed through the Owl application or our website, refund and cancellation policies are not applicable to the use of our services.

3. Technical Support

If you experience technical issues with local storage, PDF exports, or clinical notes generation, please contact us by email at contact@sereneminds.life. We will review and troubleshoot reported software bugs to the best of our ability.

4. Policy Updates

We reserve the right to modify this policy at any time. If in-app purchases or pricing models are introduced in the future, updated policies will be published on this page.