Refund Policy

At Serenepulse Technologies Private Limited ("we," "our," "us"), we strive to provide high-quality services through Owl by Serene MINDS. Please read our refund and cancellation policy carefully before subscribing to our services.

1. Subscriptions

Our services are offered on a subscription basis (monthly, semi-annual, or annual). By subscribing, you agree to the recurring billing cycle you selected at checkout.

2. Refund Eligibility

Refunds may only be requested under the following conditions:

• If you were charged in error (duplicate payment).
• If you cancel your subscription within 7 days of purchase and have not extensively used the services.
• If technical issues on our end prevent you from accessing services and cannot be resolved.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after purchasing a subscription.
• Partial use of the subscription period.
• Failure to use services due to reasons beyond our control (e.g., internet issues, incompatible devices).

4. Cancellation

You may cancel your subscription at any time. The cancellation will be effective at the end of your current billing cycle. No partial refunds will be issued for unused days within the billing cycle.

5. How to Request a Refund or Cancellation

To request a refund or cancel your subscription, please contact us by email at contact@sereneminds.life. Please include your full name, subscription details, and reason for the request. Refund requests will be reviewed within 7 business days.

6. Changes to This Policy

We reserve the right to update or modify this refund and cancellation policy at any time. Changes will be effective immediately upon posting on our website.