At Serenepulse Technologies Private Limited ("we," "our," "us"), we are committed to safeguarding your privacy and ensuring that your personal and professional data is protected. This Privacy Policy explains how we collect, use, store, and protect information when you use Owl by Serene MINDS.
As part of providing our transcription and session summary services, we collect and store audio files of your therapy or consultation sessions. These files are essential for delivering accurate transcription, case notes, and summaries.
All audio files and related data are securely stored in our systems using 256-bit encryption. Our infrastructure is HIPAA and GDPR compliant, ensuring the highest level of privacy and data protection.
Access to this data is strictly limited to authorized systems and personnel on a need-to-know basis. We do not share your audio files or personal information with any third party without your explicit consent, except as required by law.
We retain audio files and transcripts only as long as necessary to provide our services and meet compliance requirements. You have full control over your data and may request deletion at any time.
If you would like us to delete your data, please send an email to contact@sereneminds.life with the subject line "Data Deletion Request". Be sure to include your full name and session details in the request. Deletion requests will be processed within 7 business days.
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page with the effective date clearly indicated.
If you have any questions about this Privacy Policy, please contact us at:
Email: contact@sereneminds.life